Refund Policy, Peptide Shop UK

 

At Peptide Shop UK, we are committed to providing high-quality products and excellent customer service. We want you to shop with confidence, knowing that your rights as a consumer are protected under UK law. This Refund & Returns Policy explains when you may be eligible for a return, exchange, or refund and outlines the procedures for resolving any issues with your order.

Your Rights Under UK Consumer Law

Your purchase is protected by the Consumer Rights Act 2015, which states that goods supplied by a retailer must be of satisfactory quality, fit for purpose, and match their description. If a product you receive is faulty, damaged, or not as described, you may be entitled to a repair, replacement, price reduction, or refund, depending on the circumstances. Nothing in this policy limits or excludes your statutory rights.

Reporting Faulty or Incorrect Items

If you receive an item that is damaged during delivery, defective, or different from the product you ordered, please contact our customer support team within 48 hours of receiving your order. To help us assess your claim quickly, please include your order number, a description of the issue, and clear photographs of the product and packaging where possible. Once your claim has been reviewed, we will arrange an appropriate resolution in accordance with UK consumer legislation.

Change of Mind Returns

If you change your mind after placing an order, you may have cancellation rights under the Consumer Contracts Regulations 2013 for eligible online purchases. However, these rights do not apply to every product. Due to the nature of peptide products and to protect product quality, safety, and integrity, returns may not be accepted for products that have been opened, used, unsealed, or are otherwise unsuitable for resale.

Where a change-of-mind return is accepted, the product must be returned unused, unopened, in its original packaging, and in a resaleable condition. Customers are responsible for the cost of returning eligible items unless the return is due to our error or required under UK law.

Refund Eligibility

Refunds may be issued where:

• A product is faulty or develops a verified manufacturing defect.
• An incorrect item has been supplied.
• The goods do not match their description.
• The order is cancelled in accordance with your statutory rights.
• A refund is otherwise required under applicable UK consumer legislation.

Refund requests that do not meet these conditions may not be approved.

Non-Returnable Products

For health, hygiene, quality assurance, and product integrity reasons, the following items generally cannot be returned unless they are faulty or supplied incorrectly:

• Opened or used peptide products.
• Products with broken or removed safety seals.
• Products that have been improperly stored after delivery.
• Clearance or promotional items where stated as non-returnable, except where your statutory rights apply.

Exchanges

Where appropriate, Peptide Shop UK may offer a replacement product instead of a refund. If the requested replacement is unavailable, we may provide an alternative product of equivalent value, store credit, or a refund, depending on the circumstances and your legal rights.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome of your request. Approved refunds will be issued to your original payment method. Most refunds are processed within 5–10 business days, although the time taken for funds to appear in your account may vary depending on your bank or payment provider.

Return Procedure

Before returning any product, please contact our customer support team to obtain return authorisation and instructions. Returned products should be securely packaged to prevent damage during transit and should include proof of purchase or your order number. Returns sent without prior authorisation may be delayed or refused.

Delivery Charges

Where a refund is approved because a product is faulty, incorrectly supplied, or not as described, any applicable standard delivery charges will be refunded in accordance with UK consumer law. If a customer is returning an item due to a change of mind, original delivery charges and return postage costs may not be refundable unless required by law.

Contact Us

If you have any questions regarding this Refund & Returns Policy or require assistance with a return, exchange, or refund request, please contact Peptide Shop UK through our website or by email. Our customer support team is committed to resolving all enquiries promptly, fairly, and in accordance with UK consumer protection legislation.